Yes, we are currently offering free delivery!

Orders are processed and shipped out within 24 hours.

Once shipped, your order will typically arrive within 3-8 business days, depending on your location.

If you wish to return an item, please follow the instructions in our Return and Refund Policy. Contact our customer support team within 60 days of receiving your order to initiate the return process.

• Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information on the email you used for placing the order. You will then be able to track your order through the tracking link on the email or by using our "Order Tracking" page. Your order may arrive in several shipments. You will receive a separate e-mail notification for each shipment.

• If you fail to track your order, please emailﾠinfo@shopozen.comﾠwith your order number and request.

If you receive a damaged or defective item, please get in touch with us and we'll try and sort it out for you as soon as possible. Make sure to include the information below:

1. Your order number

2. The photo of the damaged/defective item

• First, double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any "attempted delivery" notices, which means the carrier tried to deliver it, but no one was home. If you still don’t see anything, wait until the end of the next day, because some carriers’ electronic systems may show the package as delivered, even when it’s still on the way. Still no luck? Call the carrier with your tracking number for more information.

• If the carrier is unable to provide a resolution please contact our Customer Care Center at info@shopozen.com